Terms and conditions of use

1. General Provisions

  • Legal entity operating the business: Maragreen s.r.o.
  • Scope of the terms and conditions (applies to consumers and businesses)
  • Reference to applicable laws (Czech Civil Code, EU consumer laws)
  • Effective date and possibility of updates: March 16, 2025

2. Orders and Contract Formation

  • How an order is placed and confirmed
  • Moment of contract formation (when the order is legally binding)
  • Seller’s right to refuse or cancel orders (e.g., if payment is not received)
  • Language of communication: Czech, English
  • The customer will be contacted – Signal is recommended for secure communication, WhatsApp or Sessions are also available. Email is not recommended for sensitive information.

3. Pricing and Payment

  • Currency and taxes (prices are fixed, VAT is not deducted)
  • Accepted payment methods: Bitcoin, Ethereum, Tether, USDC, credit cards, bank transfer
  • Payment security and fraud prevention (payment instructions will always be sent from the official email)
  • Consequences of non-payment: Orders will not be processed unless fully paid. If additional shipping costs (max. €60 / $75 worldwide) are not covered, the order will not be shipped, and funds will be refunded after deducting transaction fees.

4. Shipping and Delivery

  • Available shipping methods: Zásilkovna (CZ/SK), UPS, DHL, FedEx, GLS (rest of the world)
  • Estimated dispatch time: 2–7 days
  • Delivery time: CZ/SK from 4 business days, rest of the world depending on the carrier
  • Customers can choose between express and economy shipping options
  • The customer is responsible for providing the correct shipping address
  • Customs duties and taxes for international orders
  • Risk transfer (who is responsible if the package is lost/damaged): All shipments are insured up to the paid amount (additional fees are covered by the buyer). In case of loss, a claims process will be initiated.
  • Guarantee that the system contains no backdoors. If the customer chooses pre-installed applications, the phone will be locked, and the password will be sent separately.

5. Right to Withdraw (Returns & Refunds Policy)

  • Reference: Shipping & Returns
  • Return period: 14 days under EU law
  • Who can return? Only the original buyer, verified through Signal/WhatsApp
  • Condition of returned items: Must be unused, factory reset, and in original packaging
  • Restocking fee: 20% if the phone is used
  • Return shipping: Paid by the customer, using UPS, FedEx, DHL, or GLS
  • Refund processing time and method

6. Warranty and Liability

  • Warranty period: EU 24 months, rest of the world 6 months (limited for modified devices, warranty applies only to hardware)
  • Warranty covers hardware defects only, not misuse or software modifications
  • The battery is a consumable item – replacement is at the buyer’s expense
  • Exclusion of liability for software tampering, security breaches by the user, or illegal use
  • How to file a warranty claim

7. Privacy & Data Protection (GDPR)

  • Reference: Legal Notice
  • What data is collected (billing/shipping details, email for marketing if consent is given)
  • Data protection and no tracking policy
  • Right to request data deletion (GDPR compliance)

8. Security and Ethical Use

  • Prohibited uses: Illegal activities, hacking, fraud, terrorism, etc.
  • Disclaimer: “We provide security tools, not tools for crime.”
  • Liability disclaimer for darknet access or any misuse

9. Governing Law & Dispute Resolution

  • Jurisdiction: Czech law applies
  • Dispute resolution: First, an attempt for out-of-court settlement
  • Court location for legal disputes

10. Final Provisions

  • Right to amend terms and notify users
  • Severability clause (if one part is invalid, the rest remains valid)
  • Contact information for legal matters