Shipping & Return Policy
📦 Shipping within the EU & Worldwide
✔️ Shipping carriers: UPS, GLS, FedEx, or DHL – selected based on the most cost-effective option.
✔️ Free shipping if the shipping cost does not exceed €15.
✔️ If shipping costs exceed €15, the additional amount will be charged.
✔️ Dispatch time – usually within 2 days, but may take up to 7 days during peak demand.
🔄 Return Policy
✔️ Returns accepted within 14 days of delivery.
✔️ Identity verification required via Signal or WhatsApp – the purchaser and the returner must be the same person.
✔️ Security measures – prevents IMEI blacklisting due to potential illegal use, protecting both the seller and future buyers.
⚠️ Return Shipping & Costs
✔️ Return shipping is paid by the buyer.
✔️ The return shipment will be sent via UPS, GLS, FedEx, or DHL, depending on the most cost-effective option.
✔️ Return shipping cost pay customer.
⚠️ Fee for Returning a Used Phone
✔️ If the phone has been actively used, a 20% restocking fee will be deducted from the refund.
✔️ This fee covers depreciation, as the phone will be resold as “used,” which increases the risk for future buyers.
These policies ensure maximum security for both customers and the seller, maintaining the highest privacy and safety standards. 🔒